dhk game's Privacy Policy

dhk game places the highest importance on its users' privacy. This privacy policy applies to every person who uses dhk game's website and services. This document explains what types of information we collect, how that information is used, and how we ensure the protection of your data.

By using our services you agree to the terms of this policy. To learn the full terms of service use, please read our Terms and Conditions, which set out the complete framework for using the site.

This policy applies to users residing in Bangladesh and has been prepared in line with the data protection regulations in force in Bangladesh. dhk game is committed to handling your information with proper care at all times.

dhk game may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth (for age verification purposes)
• National ID card or passport details (for account verification)
• Mobile number and email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Site access time and session duration
• Logs of time spent on each page

2.4 Gaming Activity Information

• Play history, bet amounts and results
• Records of bonus claims and usage
• VIP tier activity

dhk game collects user information through the following methods:

• Registration process: Information provided directly by the user when creating an account.
• Identity verification: When submitting required documents during the account verification process.
• Transaction processing: Payment-related information provided when making a deposit or withdrawal.
• Support service: Information exchanged when seeking assistance via live chat or email.
• Automated collection: Technical information collected through cookies and similar technologies.
• Third-party verification: Through authorised verification agencies for identity verification or fraud prevention.

Collected information is used only for specific and legitimate purposes. dhk game uses your information for the following reasons:

4.1 Service Delivery and Operations

Your information is essential for creating and managing your account, processing transactions, and providing gaming services. Payment information is used to complete deposit and withdrawal activities.

4.2 Identity Verification and Security

Identity verification is carried out to secure your account and to prevent fraud and money laundering. User age is verified to restrict access to those under 21.

4.3 Personalised Experience

Gaming activity history is analysed to improve services according to your preferences. This information is also used to send notifications about applicable bonuses and promotions.

4.4 Customer Support

Support records are kept to improve the quality of assistance provided via live chat and email, and to maintain the context of previous conversations.

4.5 Responsible Gaming Monitoring

Play patterns are monitored to identify risky behaviour. This information plays an important role in enabling us to provide assistance and set limits for users when needed, in accordance with our Responsible Gaming policy.

dhk game applies industry-standard security measures to keep your information safe.

5.1 Encryption

All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. High-grade encryption is also used when storing sensitive payment-related information.

5.2 Access Control

Only authorised staff can access your information, and their access is limited based on necessity. All access is logged and audited regularly.

5.3 Data Retention Period

All necessary information is retained while your account is active. After an account is closed, financial and identity information may be kept for a defined period to meet applicable legal obligations. Once that period ends, the information is securely deleted.

5.4 Response to Data Breaches

In the event of a data breach, dhk game will promptly notify the affected users and take the necessary protective measures.

dhk game does not sell your personal information or share it with third parties without authorisation. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

The necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. This information is used solely to complete the relevant transaction.

6.2 Identity Verification Services

Relevant information may be shared with authorised identity verification agencies to complete account verification. These agencies adhere to strict data protection rules.

6.3 Game Software Providers

Gaming service providers such as Evolution, Pragmatic Play, PG Soft, JILI and Spribe may receive limited information necessary to operate games. This information is used solely for the purpose of running games.

6.4 Legal Obligations

Information may be disclosed at the direction of government authorities or courts in accordance with applicable laws in Bangladesh. In such cases, dhk game discloses only the information that is legally required.

dhk game's website uses cookies and similar technologies that improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for running the site's core functions. They are used to maintain login sessions, carry out security checks, and save preferences. Disabling these cookies may cause the service to not function properly.

7.2 Analytical Cookies

Analytical cookies are used to collect information about how many users visit each page, which sections are most popular, and which parts of the site need improvement. This information is aggregated and cannot identify individuals.

7.3 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function normally.

As a user of dhk game, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information by contacting our support team via live chat or email.

8.2 Right to Correction

If any of your information is incorrect or out of date, you may request that it be corrected. This change can be made through account settings or via support.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained.

8.4 Right to Object to Data Use

You have the right to object to your information being used for specific purposes, particularly for marketing communications. For any questions on this matter you may visit our FAQ, or contact the support team directly.

dhk game strictly does not provide services to persons under the age of 21. Age is verified at the time of account registration and accounts belonging to minors are closed.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information is in our system, it will be deleted immediately.

Parents are encouraged to monitor whether their children are accessing online gaming or betting sites. If you notice anything suspicious, please inform our support team.

10.1 Policy Changes

dhk game reserves the right to change this privacy policy at any time. Users will be notified of significant changes by email or through a notice on the site. The date of the updated policy will be shown at the top of this page.

Continued use of the service after a policy change will be considered as your acceptance of the new policy. We therefore recommend reading this page regularly.

10.2 Contact

For any questions, complaints or requests regarding this privacy policy, please contact dhk game through the following:

• 24/7 Live Chat: Contact us directly through the chat button on the website
• Email: [email protected]

Our support team provides assistance in both Bengali and English. To learn more about our commitments and values, please read our About Us page.